Twelve physio clinics cut no-shows by 41% with WhatsApp reminders
- Customer
- Tidewell Health
- Industry
- Physiotherapy
- Launched
- 2026
- Built with
- WhatsApp booking, Payments & deposits, Reminders & follow-ups
- Stack
- WhatsApp Business, Google Calendar, Razorpay UPI
Book a session
Knee rehab, 45 min
Dr. Kavya Iyer
Tidewell Baner · ₹200 deposit
Results
- −41%
- No-show rate
- 28 s
- Median time to book
- 1 day
- Setup time
The problem
One in four physio sessions was missed, and therapists sat idle while front desks chased patients by phone to rebook.
How they built it
- 01
A ₹200 deposit at booking
Bhupeessh sends a UPI link when a patient picks a slot. The deposit is adjusted against the session fee.
- 02
Reminders that help
Patients get a WhatsApp reminder 24 hours and 2 hours before, with the therapist's name, a map pin and one-tap reschedule.
- 03
Exercises after the visit
After each session, it sends the home exercise plan the therapist chose and checks in two days later.
Outcome
No-shows fell from 24% to 14% in the first quarter, and cancelled slots are now refilled from a waitlist automatically.
“Our front desk calls it the quiet phone. Patients book themselves, pay the deposit and turn up on time.”
Never miss another patient.
Live on your clinic's WhatsApp number in a day. Free for 14 days, no card needed.