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Customers

A dermatology clinic that answers in Hindi at midnight

Customer
Aster Skin Clinic
Industry
Dermatology
Launched
2026
Built with
WhatsApp booking, Patient intake forms
Stack
WhatsApp Business, Google Sheets, PhonePe

Aster Skin Clinic

Hi, acne scars ke liye consult chahiye. Kal ho sakta hai?

Ji bilkul. Dr. Qureshi kal 11:00 ya 4:30 baje free hain. Kaunsa time theek rahega?

4:30

Booked ✅ Kal, 4:30 pm. Visit se pehle ye chhota form bhar dijiye, 2 minute lagenge.

Pre-visit form

History · allergies · photos

Open form

Results

62%
Bookings after clinic hours
3
Languages spoken
−9 min
Per first visit

The problem

Most enquiries arrived after 9 pm, after Instagram ads, and went cold by the morning. First visits ran late because patients filled forms in the waiting room.

How they built it

  1. 01

    Replies in the patient's language

    Bhupeessh answers in English, Hindi or Marathi, matching however the patient writes, including Hinglish.

  2. 02

    Forms before the visit

    After booking, it collects history, allergies and photos on WhatsApp, so the doctor has them before the patient walks in.

  3. 03

    Never plays doctor

    Questions about treatments or medicines get a clear answer that the doctor will discuss at the visit, never a diagnosis.

Outcome

Six in ten consults are now booked outside clinic hours, and first visits start on time.

“We used to wake up to forty unread messages. Now we wake up to a full day of booked consults, with forms already filled.”
Dr. Sana Qureshi, Founder, Aster Skin Clinic

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