An IVF centre that never misses a medication reminder
- Customer
- Lumen IVF
- Industry
- Fertility
- Launched
- 2025
- Built with
- Reminders & follow-ups, Clinic dashboard, Voice receptionist
- Stack
- WhatsApp Business, Zoho CRM, Google Calendar
Today's cycle touchpoints
38 / patient| Time | Touchpoint | Status |
|---|---|---|
| 07:30 | Trigger shot · A. Shah | Confirmed |
| 09:00 | Scan day 8 · R. Menon | Checked in |
| 10:15 | Blood test · P. Gupta | Reminded |
| 20:00 | Gonal-F dose · S. Iyer | Awaiting |
| 21:30 | Cetrotide dose · M. Das | Scheduled |
Reminder: Gonal-F 150 IU at 8:00 pm tonight. Reply DONE once taken.
DONE ✅
Thank you, Sneha. Your scan is Friday at 9:00 am.
Results
- 38
- Automated touchpoints per cycle
- 99.6%
- Reminders acknowledged
- 4.9★
- Patient rating
The problem
Every IVF cycle involves injections at exact times, scans and blood tests. Coordinators tracked it all in spreadsheets and phoned patients by hand.
How they built it
- 01
Cycle plans in, reminders out
The coordinator enters the doctor's protocol once. Bhupeessh schedules every reminder and asks the patient to confirm each dose.
- 02
Gentle, private, always on
Messages are discreet and patients can ask questions at any hour. Anything medical goes straight to the on-call nurse.
- 03
One view for the team
Coordinators see today's scans, unconfirmed doses and flagged conversations on one screen.
Outcome
Coordinators save three hours a day, and patients say the cycle feels less lonely.
“IVF is stressful enough. Bhupeessh made sure no patient ever had to wonder whether they'd missed something.”
Never miss another patient.
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